Frequently Asked Questions
What are your hours of operation?
Orders can be placed 24/7 on our website. Our guaranteed hours of operation for customer service are weekdays 8 a.m. to 5 p.m but we are often online to help outside those hours as well. Do contact us whenever it is convenient for you and we will reply promptly.
Can anyone order?
We are operating only in the US MARKET, So only customers on the US soil can purchase our products. In addition we are doing only B2C service.
Where do you ship to?
We deliver anywhere in the continental US, usually within 3-7 business days of placing the order.
Many of our valued customers from Hawaii, Alaska, Canada and the Caribbean set their shipping destination to the nearest port or border from where a freight forwarder finalizes their shipment.
If needed, we’re happy to recommend freight forwarders and modes of procedure based on our customers’ positive experiences. Please get in touch via our chat, phone, [email protected] for assistance.
How do I know what my cabinets will look like?
The easiest way to make sure your cabinets will look exactly how you imagined them is to order door sample. Door samples are fully refundable with your order for cabinets. Once you’re sure of your style we recommend getting a free room design . These two steps will let you know what your cabinets will feel and look like in context, as if they were already there.
What payment methods do you offer?
We offer three methods of payment: Credit card, debit card, and wire transfer. For credit cards, we accept Visa, MasterCard, Discover, and American Express.
Do you charge sales tax?
If your shipping state charges sales tax we charge it too, as all online businesses are required to do now.
How can I tell what the final price is?
After adding all items in your shopping cart and entering your shipping address, you will see your quote in full.
Can I begin with buying samples?
Yes! We actually recommend ordering samples before buying your cabinets. It’s a great way to see the quality of our products and ensuring that the color you had in mind will match well with the rest of your kitchen. They are fully refundable with your cabinets order, ship free of charge, and you can find them here.
Are the samples refundable?
Yes! When you buy any cabinets from us, we will refund the entire door sample cost and you get to keep them; no need to send the samples back to us.
Can I buy replacement parts for my cabinets?
Depending on style and availability, we may be able to offer you replacement parts. We receive the cabinets in full sets from our manufacturers and are therefore normally only able to sell them that way as well.
It never hurts to check with one of our reps however, either via chat or by contacting us.
What is your cancellation policy?
If the order has already shipped a 20% restocking fee will be applied and you will need to pay return shipping. If the cancellation request is received before the order has shipped a 10% processing fee may be applied. See our terms and conditions for full details.
What does shipping cost?
Shipping is free with orders of $2400 subtotal or more!” into “Free shipping is available with orders of $2,400 subtotal or more!
Add any items of interests in your shopping cart and enter your shipping address to see the final price of shipping.
How long does shipping take?
Different styles are warehoused at different locations. Most RTA orders ship within 3-7 business days. Some styles ship in 2 weeks or more. The estimated shipping date is provided at checkout and on your order confirmation. If you want to ensure fast shipping we also offer a rushed shipping option for a fee.
How is my order being shipped?
Most orders are shipped with LTL (Less Than Truckload) freight on pallets. Smaller orders (e.g. single cabinets) can usually be shipped via UPS Ground.
Can I track my order?
Yes! You will receive tracking information as soon as your order ships. You will find all information about your shipment in your account as well as via your provided email address.